Henry Hung

I understand how systems and people interact, and turn the insights into products that work

  • AI-native product manager with a computer science background, leading zero-to-one development from the first customer interview to a scaling product
  • Four years at McKinsey across Boston and Hong Kong focusing on product development and management
  • Master’s in Computer Science at UPenn, now an MBA Candidate at Harvard Business School
See portfolio ↓View resume →
Henry Hung standing outdoors in Death Valley, badlands in the background
4zero-to-one products
50+interviews and focus groups
10+person product teams
1M+projected users

Portfolio

People → decision → system → outcome

AI-native customer service agent

Conversational support targeting 1M+ customers — concept to working prototype, as sole PM

Human signal

Customers couldn't get useful answers out of the previous-generation chatbot. Low-quality responses created avoidable handoffs to human service agents.

Product move

Sole PM for a team of 10+ engineers and designers. Built a targeted LLM evaluation framework to diagnose failure modes, then redesigned the query system with RAG and sub-agent routing.

+10 ppself-service resolution in prototype testing, on a product targeting 1M+ customers.
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